​Returns & Exchanges Policy

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At CraftsByZinn, we carefully inspect every Sonny Angel product before it is shipped to ensure it arrives in excellent condition. Due to the collectible nature of blind box figures and limited edition releases, all sales are final, and we do not accept returns or exchanges for change of mind, accidental purchases, or receiving a duplicate figure.

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Returns, exchanges, or refunds are only accepted if you receive the wrong item or if your order is damaged during shipping. If you experience either of these issues, please contact us within 7 days of delivery and provide your order number, clear photos of the item, its original packaging, and a brief description of the issue. Our team will review your request and, if approved, provide the appropriate resolution.

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Please note that blind boxes are designed to contain one random figure. Because the contents are a surprise, receiving a duplicate figure or a character you did not expect is considered part of the blind box experience and is not eligible for a return, exchange, or refund. Minor variations in paint, color, molding lines, or packaging are normal manufacturing characteristics and are not considered product defects.

If a return or replacement is approved due to an error on our part or a confirmed manufacturing defect, CraftsByZinn will provide further instructions and cover any applicable return shipping costs. For any questions regarding your order, please contact us at craftsbyzinn@gmail.com or message us on Instagram @craftsbyzinn. We are committed to providing excellent customer service and will respond as quickly as possible.

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Unboxing Video Requirement: If you receive an incorrect item or believe your order was damaged during shipping, please contact us within 7 days of delivery. To assist with our review, you must provide your order number, clear photos of the item and its original packaging, along with a continuous, unedited unboxing video recorded from the moment you receive the sealed package until the product is completely removed from its packaging. The video must clearly show the shipping label, the unopened package, and the full unboxing process. This helps our team verify the issue accurately. Claims submitted without a complete, unedited unboxing video may not be eligible for a refund, replacement, or exchange.

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Thank you for supporting CraftsByZinn. We truly appreciate your trust and look forward to making your Sonny Angel collecting experience enjoyable and worry-free.